Credit refund
Enter your chip ID from a receipt, top-up slip, or the app — or your bracelet serial. You can complete the whole refund in your browser.
Tickets, order cancellations, and online top-ups that never loaded on the chip are not handled here — see FAQ.
Enter your chip ID from an online receipt, top-up slip, or the NFCtron app — or bracelet serial as a fallback. Sign in to see your chips with credit too.
Have an NFCtron account?
Sign in to see chips with refundable credit without typing the bracelet number.
You can complete the whole process in your browser.
Enter chip ID or serial number
Chip ID from online receipt, top-up slip, NFCtron app, or bracelet serial
Submit request (even during event)
You can submit while the event is still running.
We process after the event
Final amount based on balance at approval.
We send the payment
Usually the next business day after the event.
Money credited to account
Typically 1–3 business days after we send the payment.
TIP
Answers to the most common questions about credit refunds.
Didn't find an answer or search isn't working? Email us — ideally with a photo of the back of your bracelet and the event name.